General sales conditions

Method of payment / billing

Payment by credit card is the only payment method to make purchases online Please note that the confirmation email you will receive shortly after placing an order on serves as your proof of purchase (invoice). PAYPAL is the online payment service preferred by Nneka for easy and secure transactions.


  • The merchandise is shipped via FEDEX Ground for Canada and the United States. Rates will be displayed in your buying process depending on items ordered.
  • For all other countries, please contact us at   877.768.BABY (2229)
  • Shipping costs are the responsibility of the customer and are not refundable.


The delivery time will be displayed during the purchase process. It varies according to the shipping address. On average, the delivery time is 3-5 days for Canada and 10-12 days for the United States.


To cancel an order placed through the website, simply contact Customer Service within 24 hours of your purchase, by email or by calling BABY 1.888.768.BABY(2229). Nneka will credit you the amount of your purchase minus the shipping fees as soon as possible. The method of payment for refund will be identical to the one used for the purchase and the refund will be applied to the same credit card number.

Repayment terms

The goods must be returned in its original packaging and must not have been used and washed. The amount paid in Canadian dollars will equal the amount paid for the returned merchandise. Transportation costs are not refundable. Refund will be made upon receipt of the goods within 30 days from the date of shipment by Nneka. The method of payment for reimbursement will be identical to that used for the purchase and the refund will be applied to the same credit card number.